August 18, 2014
Enola Labs

Enola Labs creates custom strategy and products for mobile and web.

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If you ever need to submit a service request but don’t want to go through the hassle of getting in touch with an operator, the Austin 3-1-1 smartphone app is at your service. The 3-1-1 app is for police non-emergency calls. Within the Austin area, this number is known as the Citywide Information Center. The new app helps mitigate the 1 million calls a year which produce 200,000 service requests for departments within the City of Austin.

The Austin 3-1-1 app allows you to submit a service request in a timely manner. Service requests can be submitted to multiple agencies, including but not limited to: Animal Control and Austin Resource Recovery. This is a free app available on iOS and Android smartphones. Users of other devices, such as Blackberry, can access the service request at 311.austintexas.gov.

The app allows you to share requests with the public and upload photos. The app can also accept your contact information, entitled the Reporter, which makes future reports easier. For basic troubleshooting solutions, the city of Austin’s website is here to help you.

State governments need a mobile strategy in order to connect with their surrounding community. The city of Los Angeles also utilizes a smartphone app called MyLA311, which is similar to Austin’s 3-1-1 app. State government apps can be of use for more than a 311 service. The state of Montana provides a State Parks Outdoor Guide to help users enjoy the outdoor parks. California also provides a number of apps for their residents. Some of the apps developed by the state of California include Report a Pest and the California State Parks app.

When citizens are on the go, having a mobile app can encourage and help to report any issues in a timely and convenient method. A mobile app also frees up the time of city workers so they can handle more pressing cases.

In order to stay in tune with their community, it is in a city’s best interest to develop apps such as Austin 3-1-1. Have you downloaded the app yet?

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By: Maia Sebesta